HOLIDAY ACCOMMODATION RENTAL
1. DEFINITIONS: The Agent means Kalkanblue Ltd, which is acting for each individual Property Owner, ('the Owner'), and which is empowered to enter into a contract on behalf of the Owner with the Client, who is the person in whose name the booking is made, and, in addition, all those entered on the Booking Form and on whose behalf the booking is made. The Client's contract is with the Property Owner.
2. BOOKING: Once a provisional booking of accommodation has been made, the signed Booking Form, together with the appropriate deposits, should be received by the Agent, within four days following the date of the booking being made. Only after written confirmation has been posted by the Agent on the Owner's behalf will the booking of accommodation become valid.
3. TERMS OF PAYMENT: The Booking Form must be accompanied by a non-refundable deposit of £100, and the balance of payment must be received not less than eight weeks before the date of arrival. The owner reserves the right to regard the booking as cancelled if the balance of the price remains unpaid after the due date, and shall be entitled to retain any deposit paid. For bookings made less than eight weeks prior to arrival date, immediate payment of the total holiday cost is required. Remittances made by Eurocheque, or by sterling draft or cheque on a foreign bank will incur a charge of £25 to cover collection charges. A Security Deposit of NIL per property is required for most properties to cover the cost of any damages or breakages and the cost of telephone and other services. The Security Deposit will be returned to you within 8 weeks of your return less any costs.
4. PRICES: The accommodation prices are based on the rate of exchange as at Not applicable. Prices may be increased should accommodation costs increase due to changes in the exchange rate, but no additional payments will be requested following settlement of the Final Invoice. Should surcharges imposed after the date of confirmation of the booking exceed 10% of the total accommodation cost the Client has the right to cancel the booking and we will refund in full any monies paid.
5. CANCELLATION BY THE CLIENT: Any cancellation must be made in writing by the person who signed the Booking Form. Cancellation of accommodation will apply from the date of receipt by the Agent of the written cancellation advice. The following charges will apply: If cancellation is 8 weeks or more before departure - forfeit of deposit
If cancellation is within 8 weeks of departure, or if the booking is cancelled by us due to non- payment - 100% of total cost
6. CANCELLATION BY THE OWNER: In the very unlikely event that specific accommodation ceases to be available as booked and the Agent is unable to offer the Client acceptable alternative accommodation on behalf of the Owner or another Owner, the Owner will refund the Client all the money paid (including the deposit), and shall be under no other liability.
7. ALTERATIONS BY THE CLIENT: If the Client wishes to change the composition of his or her party, or to alter any arrangements pertaining to accommodation, transfers, car or bike hire, or any other arrangements undertaken on their behalf by the Agent following the dispatch of the Final Invoice, a fee of £ 10.00 per alteration will be charged to cover costs incurred.
8. INFORMATION: While we make every effort to unsure that descriptions supplied are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. Minor differences between photographs and text and actual property may arise. If we have been informed of material changes after your booking has been confirmed we will advise you before departure.
9. YOUR RESPONSIBILITIES: Only those persons named on the booking form may use the property without prior agreement. In the event that the maximum number allowed at the property is exceeded without prior agreement, the Owner reserves the right to refuse or revoke the booking at their sole discretion. The Client must keep the holiday accommodation in the same state of repair and condition as at the commencement of the holiday. The accommodation must be left in the same state of cleanliness and general order in which it was found. Should any of the equipment or furnishings in the accommodation being occupied by the Client be lost or damaged the Client will be required to make immediate cash settlement with the Owner, or (if so requested by the Owner) with the Agent on the Owner's behalf, for any necessary replacement or repair either before or after his or her departure from the accommodation.
10. AIR TRANSPORT: Please note that we do not sell or make available for sale or process the sale of air transport arrangements in connection with the accommodation described. We will, if required, refer our customers to a company with whom they can book such arrangements.
11. PERSONAL TRAVEL INSURANCE: It is essential, and a condition of booking that the Client and all members of his or her party have personal travel insurance, which can be arranged by the Agent. If the Client arranges travel insurance elsewhere, then proof of policy purchased will be required. The appropriate premium should be paid at the time of booking. The Agent cannot accept any responsibility in the event that the Client has failed to arrange travel insurance.
12. CAR HIRE: The Agent merely arranges and does not accept any responsibility for the car hire service. The contract is strictly between the Client and the Car Hire Company, and any complaint should be addressed directly to the Car Hire Company.
13. COMPLAINTS: It should be noted that the Agent is acting only to arrange the booking on behalf of the Owner, and does not accept responsibility for the accommodation. If the Client has a complaint regarding the holiday accommodation he or she must first contact the Owner or local representative who will try to solve the problem. If, after that, the Client feels that the problem has not been resolved, the Client should within 7 days of returning from the holiday, put his or her comments in writing to the Agent, who will forward them to the Owner. The Agent will do its best to help resolve any justifiable complaints regarding the accommodation by the Client. However, it is the Client's responsibility to take the complaint up with the Owner if the Agent is unable to resolve the matter. Disputes arising out of, or in connection with the accommodation which cannot be amicably settled, must be taken up with the Owner. If the Client vacates the property before the end of the rental period without the Agent's authorisation, the Client shall lose any rights to compensation.
14. DAMAGE: Neither the Agent nor the Owner shall be responsible for the death or personal injury of the Client or any person named on the Booking Form or other person at the property unless this results from the proven negligence of the Owner, Agent or employees. The Agent and Owner shall not be liable for any loss, breach or delay due to any cause beyond their reasonable control including though not limited to an act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, bye-laws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. In any such case we shall be entitled to treat the contract as discharged. In the event of such discharge the liability of Agent and Owner shall be limited to the return of sums paid to them in respect of the unused portion of the holiday calculated on a pro rata daily basis less an administrative charge of £50 to cover reasonable expenses. Neither the Agent nor the Owner can be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems etc nor for failure of public utilities such as water, gas and electricity. Neither the Agent nor the Owner are responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond their control.
15. HEALTH ISSUES: It is essential, and a condition of booking that the Client and all members of his or her party possess form E111 covering medical treatment in foreign countries. This form can be obtained at any Post Office. Not required for Turkey but travel insurance must be taken out by the Client.
16. YOUR HOLIDAY CONTACT: In the event that you experience any problems during your holiday you will be provided with a contact name and number of an agent that looks after the property at the location :